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Setting Up Failure Notification Recipients

This section explains how to set up the email address for receiving failure notifications.

Setup Method​

  1. Log in to MyPage, click on the icon with your Account ID in the upper right corner, and access [Account Information]. You can also access it directly through this link.
  2. On this page, click the [Change] button on the right side of the [Alternative Contact Information Email Address] field.
  3. Enter the email address you want to set in the [Failure Notification Contact Information Email Address] field and click the [Change] button. This completes the setup.

For accounts newly registered on or after February 19, 2026, the "Failure Notification Contact Information Email Address" will, in principle, be automatically populated with the "Account owner email address" by default. However, if this email address is already registered to receive notification emails from Statuspage, it will not be automatically filled in and will remain blank.

note

Previously, in addition to the email address registered as the "Failure Notification Contact Information Email Address", you can also receive notifications at the "Account owner email address" registered on MyPage. However, currently, failure notification emails are sent only to the "Failure Notification Contact Information Email Address".